- Service excellence through leadership, training, management, and marketing in the hospitality industry.
Managing conflict is even more difficult when neither party is wrong. Imagine two event managers–one with 20 years of experience, the other a few years out of college. Each with his own idea for how to work on a common … Continue reading
Did you know peanut butter and jelly sandwiches can be prepared in advance and then frozen for later? (I don’t usually provide culinary advice, but this is a great way to save yourself some time everyday before work.) Here’s the … Continue reading
A few weeks ago I asked a radio programming consultant how commercial radio stations might deal with the public’s disgust over the flood of political advertising on the airwaves. His response: “Well, the first thing that comes to mind is … Continue reading
Have you heard the expression, “Don’t think twice… think three times”? It’s an important one for both leaders and frontline employees in the hospitality business. Your frontline team needs to consider what they’re saying and how they’re saying it when … Continue reading
Earlier today I received a link to an article discussing five piracy concerns of the past. They are: VCR’s Will Kill Television! Phonographs and Player Pianos Will Kill Music! Pirated BASIC Will Kill Software Development! (BASIC is an early programming language) … Continue reading