Managing conflict is even more difficult when neither party is wrong.
Imagine two event managers–one with 20 years of experience, the other a few years out of college. Each with his own idea for how to work on a common problem.
You bring these two employees together to discuss the issue and quickly identify that while each is passionate, their perspectives differ greatly.
Now is the time to pull a key phrase from your arsenal: “Isn’t it great that…”
- “Isn’t it great that…you both have ideas for how we can resolve this issue.”
- “Isn’t it great that…we have differing perspectives on this team.”
- “Isn’t it great that…we can work on this together to find the best solution.”
This is a powerful phrase for managing conflict.
Assume positive intent, and turn the negative into a positive.